San Francisco Federal Credit Union is excited about our new 网上银行 and 手机银行 platform. 在这一页, you will find a series of frequently asked questions along with several How-to videos to assist you in using the system.

Watch and Google Pixel apps

手机银行

  • 支付账单
  • Schedule or Cancel Payments
  • 存款支票更快
  • 查询账户余额
  • 24/7账户访问
  • 轻松转移资金
  • 推送通知
  • Enhanced Security and Safety

Learn more about 手机银行 >


Express Line 声音银行

Express Line is an easy and convenient service which allows you access to your account 24 hours a day, 一周七天. By using Express Line, you are able to perform a variety of transactions, such as:

  • 账户余额查询
  • Account deposit and withdrawal inquiries
  • 账户转账
  • 和更多的

24-Hour Telephone Banking 415-775-0171

免费电话 800-746-9600

Phone dialling Expressline 声音银行 phone line

If you believe you have been a victim of identity theft, read this Identity Theft Recovery Guide 请打电话给GPK电子游戏 415-775-5377.   


看到 How 电子银行 Works

Or select one of the videos

新会员登记

新用户教程

转帐

Alerts and Notifications

Updating Personal Information

Updating Account Settings

Choosing Electronic Statements

进行转账
手机银行

存款支票
手机银行

Account Transaction Details on
手机银行


数码银行常见问题

Why is San Francisco Federal Credit Union making the change to a new platform?

This upgrade brings you an easy-to-use interface with many new features. Updated multi-factor authentication and passcodes offer the best security for your peace of mind.

Do I need to download a new app for mobile banking?

Yes, you will need to delete the old GPK电子游戏 app and download the new app from one of the app stores.

What if I’ve never enrolled in online banking?

You can easily enroll from our home page. Simply click the “I Am a New User” link.

Does digital banking have biometric login options?

Once you are enrolled, fingerprint and face ID will be available depending on your device. The new platform will automatically identify the type of device you are using to log in and will present the correct options.

What are the username and password requirements?

Username requirements are:
Must not be the same as your account number or password
Must be between 6 and 20 characters long
Must start with a letter

Password requirements are:
Must not be the same as your account number or username
Must be between 8 and 32 characters long
Must contain at least one numeric character
Must contain at least one letter
Must contain at least one special character

Do I need to reset my bill pay accounts?

No. Bill pay and any recurring payments have been automatically converted to digital banking. A mobile phone number must be present on your account and cookies must be enabled for bill pay to link properly.

Do I need to download the new app for mobile banking?

Apple iPhone / iPad / iPod:
To download the free mobile banking app, Apple members can visit the Apple App Store from your iOS device or click here to download San Francisco Federal Credit Union 手机银行 app

Android:
To download the free mobile banking app, Android members can visit Google Play or check here to download the San Francisco Federal Credit Union 手机银行 app.

In the previous system, I was able to request a check to myself. Why is this option no longer available?

The new vendor does not have this option available. We will be happy to assist you with this request over the phone at 415-775-5377 or you may visit one of our local branches.

How come I am not able to see my full account number to use for ACH, wires and/or direct deposit?

Our current core system and the new online and mobile banking system are not compatible in this area. Once we go to the new core system this August, your full account number will be displayed within online and mobile banking. 在那之前, if you need your full account number, please call us at 415-775-5477 or visit a local branch.

When do I start using the new platform?

We convert to our new digital banking solution soon.

Is the login process different?

For your safety and security, you will receive a one-time password (OTP) when you enroll and when you log in for the first time.

What if I haven’t used mobile or online banking in the past 6 months or more?

You will need to enroll as a new user. Simply click the “I Am a New User” link.

Will I need to recreate my scheduled transfers?

If you currently have any scheduled transfers (recurring or future-dated), those will automatically transfer to the new system.

Will I need to reset my alerts?

Transaction alerts and balance alerts will automatically transfer to the new system. The alert configuration in the new digital banking system has significantly more options available, so we recommend reviewing the new settings in the system.

Do I need to reset my Quicken or Quickbooks?

看到 instructions here regarding Quicken or Quickbooks users.

What are the browser requirements for the new platform?

网上浏览器:
铬, 边缘, Firefox和ie浏览器, the current stable version and previous two versions (provided the browser maker supports those versions).

For mobile apps, minimum requirements are:
iOS: 11.0
Android: 5.0 (Lollipop API level 21)

Why am I no longer able to access the Big Picture?

Prior to changing to the new system, the Credit Union completed an analysis and identified that a very small population utilize this service and a decision was made to discontinue it. There are many services available for you and the Credit Union will continue to evaluate other products that we may want to introduce at a later time.

How come I am no longer able to put a description in my transfers to another member with the Credit Union?

This feature will be available again when we complete our core system conversion this August. Our current core system and the new online and mobile banking system are not compatible in this area.

GPK电子游戏 for more information or call 415.775.5377

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